Experienced Remote Customer Service Representative – Delivering Exceptional Support to Medicaid Members and Providers at arenaflex

Introduction to arenaflex

At arenaflex, we are driven by a singular purpose: to bring our heart to every moment of health. This guiding principle empowers us to deliver human-centric health care that is tailored to the needs of a rapidly changing world. Our brand, with heart at its core, sends a powerful message that the way we deliver our services is just as important as what we deliver. We are committed to creating a culture that is transformative, innovative, and dedicated to making health care more personal, convenient, and affordable. Our Heart At Work Behaviors support this purpose, empowering every colleague to play a vital role in shaping our culture and driving innovation.

Job Overview

We are seeking a highly skilled and compassionate Remote Customer Service Representative to join our team at arenaflex. As a Member Service Representative, you will be responsible for providing exceptional telephone assistance to Medicaid members and providers, addressing a wide range of inquiries, and delivering personalized support to ensure an outstanding experience for every caller. This is a remote position, and you must live within 50 miles of Richmond, VA, to be considered for this role.

Key Responsibilities

• Answering inbound calls from members and providers, responding to inquiries regarding benefits, eligibility, services, prior authorization requirements, extra benefits, and programs
• Providing accurate and timely information to resolve member and provider inquiries, ensuring a high level of customer satisfaction
• Utilizing high-speed internet connectivity via an ethernet cable (Wi-Fi not permitted) to access our systems and deliver exceptional support
• Participating in comprehensive training programs to develop your skills and knowledge, with a schedule of 8:30 AM - 5:00 PM EST, Monday through Friday, for the first six weeks
• Working from home, with the ability to commute to our Richmond, VA, office when required, and demonstrating self-sufficiency in a remote work environment

Essential Qualifications

• High school diploma or equivalent required
• Ability to communicate effectively with members and providers, both orally and in written form
• Strong customer service skills, with a focus on delivering exceptional experiences for every caller
• Ability to meet performance standards, attendance requirements, and call quality goals
• Reliable high-speed internet connectivity via an ethernet cable, with a secure and dedicated workspace

Preferred Qualifications

• Experience working remotely in a call center setting, with a proven track record of success
• Knowledge of Medicaid and Medicare, with a strong understanding of the healthcare industry
• Previous experience in customer service, with a focus on delivering personalized support and resolving complex issues

Career Growth and Development

At arenaflex, we are committed to the growth and development of our colleagues. We offer a range of training programs, education assistance, and development courses to help you build your skills and advance your career. Our culture is built on the principles of innovation, transformation, and continuous learning, providing you with the opportunity to make a meaningful impact and drive real change in the healthcare industry.

Work Environment and Culture

Our work environment is dynamic, supportive, and inclusive, with a focus on collaboration and teamwork. We believe in empowering our colleagues to take ownership of their work, to innovate, and to drive solutions that make a real difference in the lives of our members and providers. Our culture is built on the principles of heart, compassion, and empathy, providing a unique and rewarding work environment that is tailored to the needs of our colleagues.

Compensation and Benefits

We offer a competitive pay range of $17.00 - $27.90 per hour, depending on experience, education, and other relevant factors. In addition to your compensation, you will enjoy a range of benefits, including medical, dental, and vision coverage, a 401(k) retirement savings plan, and an Employee Stock Purchase Plan. We also offer numerous well-being programs, education assistance, free development courses, and a range of discounts and perks to support your health, wellness, and financial security.

Conclusion

If you are a compassionate, skilled, and dedicated customer service professional looking for a new challenge, we encourage you to apply for this exciting opportunity at arenaflex. As a Remote Customer Service Representative, you will play a vital role in delivering exceptional support to our Medicaid members and providers, making a real difference in the lives of those we serve. Join our team and become part of a culture that is driven by heart, compassion, and a commitment to making healthcare more personal, convenient, and affordable.