[Remote] Content Strategist – Employee Experience & Content Systems

Note: The job is a remote job and is open to candidates in USA. lindawernerassociates is seeking a Content Strategist who will play a critical role in shaping HR and employee-facing content. The role focuses on building scalable content systems, defining content strategy, and ensuring timely and accurate information delivery to employees and People Operations partners. Responsibilities • Develop and implement content strategies that support organizational goals and user needs • Plan and prioritize content delivery to ensure employees receive the right information at the right time • Align content initiatives across systems, teams, and workflows • Build and maintain content governance frameworks, taxonomies, and metadata structures • Ensure content is consistent, scalable, and optimized for multi‑platform delivery (CMS, AI assistants, HR tools, etc.) • Translate complex policies, workflows, and technical information into clear, concise, and engaging content • Write and edit content for internal audiences, including HR documentation, knowledge articles, and employee communications • Partner with subject matter experts to ensure accuracy and clarity • Manage content within a Knowledge Management System, including drafting, publishing, updating, and retiring content • Oversee information architecture and navigation for internal content surfaces • Ensure content is structured appropriately for reuse and scalability • Create and maintain content standards, templates, workflows, and editorial guidelines • Promote consistency and quality across teams contributing to employee‑facing content • Partner with program SMEs, product teams, engineering, design, and operations to align content with business priorities • Support content needs across the employee lifecycle and HR programs • Humanize employee journeys by ensuring content is intuitive, accessible, and supports self‑service • Reduce friction and case volume through clear, well‑structured content • Optimize content for AI/ML use cases, including search, chatbots, and automated help experiences • Ensure content is labeled, structured, and formatted for machine readability • Use AI tools to monitor content health, automate updates, and manage lifecycle workflows Skills • Bachelor's degree in English, Communications, or equivalent experience • 4+ years of experience in content strategy, technical writing, or editorial roles • Ability to translate complex technical or policy information into clear, engaging content • Experience collaborating with subject matter experts • Familiarity with metadata, structured content, and taxonomies for AI optimization • Strong organizational skills and ability to manage multiple projects simultaneously • Experience with technical production, including XML and headless CMS environments • Excellent interpersonal and communication skills • Ability to quickly learn and explain new concepts, workflows, and systems • Experience using content management systems and editing tools • Experience with HR topics such as benefits, compensation, payroll, or healthcare • Experience working with international teams across time zones • Experience designing content systems for AI/ML applications (search, recommendations, conversational agents) • Analytical mindset with experience using AI‑powered tools for content insights • Commitment to ethical AI practices in content management • Experience working in a fast‑paced technology environment Benefits • Dental insurance • Health insurance • Health savings account • Life insurance • Paid time off • Retirement plan • Vision insurance Company Overview • Linda Werner & Associates is a writing and editing company offering placement services for writers and editors. It was founded in 1997, and is headquartered in Seattle, Washington, USA, with a workforce of 51-200 employees. Its website is http://lwerner.com. Apply tot his job Apply To this Job