Experienced Bilingual Customer Service Representative for Dynamic Pest Control Services Team - arenaflex

Introduction to arenaflex

arenaflex is a renowned, family-owned and operated business that has been at the forefront of protecting the health and property of homes and businesses across Massachusetts and Connecticut for over a century. With a strong commitment to excellence and customer satisfaction, we are now seeking an exceptional Customer Service Representative to join our dedicated team. As a bilingual individual with a passion for delivering top-notch service, you will play a vital role in ensuring our customers receive the best possible experience with our full-service pest control solutions.

Job Overview

In this dynamic role, you will be responsible for providing exceptional support to our prospective and current customers, handling inquiries, and scheduling our comprehensive pest control services. Your excellent communication skills, both written and verbal, will be essential in building strong relationships with our customers, addressing their concerns, and inviting them to share their feedback on our services. As a key member of our customer service team, you will be the face of arenaflex, embodying our values of professionalism, empathy, and friendly assertiveness.

Key Responsibilities:

• Respond to customer inquiries, resolving issues, and providing timely solutions to ensure customer satisfaction
• Schedule appointments and services, ensuring seamless communication with our customers and internal teams
• Apply customer payments, supporting accounts receivable and collections, and maintaining accurate records
• Conduct follow-up calls to check customer satisfaction, gather feedback, and encourage reviews of our services
• Maintain up-to-date knowledge of our services, promotions, and policies to provide accurate information to customers
• Collaborate with internal teams to resolve customer complaints and improve overall customer experience

Requirements and Qualifications

To be successful in this role, you should have:

• 2+ years of experience in a phone-based customer service environment, preferably in a home services company (e.g., pest control, lawn care, HVAC, insulation, carpet cleaning, handyman, electrical, or related industry)
• Excellent organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously
• Strong proficiency in MS Word and MS Excel, with the ability to learn new software and systems
• Bilingual proficiency in English and Spanish is highly preferred, allowing you to communicate effectively with our diverse customer base
• Friendly assertiveness, a steady demeanor, and a passion for delivering exceptional customer service

Preferred Qualifications:

• Experience with customer relationship management (CRM) software and other customer service tools
• Knowledge of pest control services and industry regulations
• Previous experience in a call center environment, with a proven track record of meeting or exceeding performance targets

Skills and Competencies

To excel in this role, you should possess:

• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal teams
• Strong problem-solving and analytical skills, with the ability to resolve customer complaints and issues effectively
• Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously
• Strong attention to detail, with a focus on accuracy and quality in all aspects of your work
• Adaptability and flexibility, with a willingness to learn and grow with our dynamic team

Career Growth and Learning Opportunities

At arenaflex, we are committed to the growth and development of our team members. As a Customer Service Representative, you will have access to:

• Comprehensive training and onboarding program, ensuring you have the skills and knowledge to succeed in your role
• Ongoing coaching and feedback, with regular performance evaluations and opportunities for growth and development
• Professional development opportunities, including training and certification programs to enhance your skills and knowledge

Work Environment and Company Culture

arenaflex is proud to offer a beautiful work environment in Agawam, with plenty of free parking and a collaborative, dynamic atmosphere. Our team is built on values of professionalism, respect, and empathy, and we are committed to maintaining a positive, supportive work environment. As an equal opportunity employer, we welcome applications from diverse candidates and are committed to creating an inclusive, drug-free workplace.

Compensation and Benefits

We offer a competitive hourly wage of $18-$20, commensurate with experience, as well as a range of benefits, including:

• Health insurance, providing comprehensive coverage for you and your family
• Paid holidays and vacation time, allowing you to relax and recharge
• Retirement savings plan, helping you plan for your future
• Opportunities for professional growth and development, with a focus on promoting from within

Conclusion

If you are a motivated, customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity to join our team at arenaflex. As a Customer Service Representative, you will play a vital role in ensuring our customers receive the best possible experience with our pest control services. With a competitive compensation package, comprehensive benefits, and opportunities for growth and development, this is an ideal role for someone looking to build a rewarding career in customer service. Apply now to join our dynamic team and take the first step towards a fulfilling and challenging career with arenaflex!