Experienced Hybrid Project Manager for Global Customer Care – Leading Cross-Functional Teams and Driving Project Success in a Dynamic Environment at arenaflex

Introduction to arenaflex and the Role

arenaflex is a leading organization dedicated to delivering exceptional customer experiences through innovative solutions and a commitment to excellence. As part of our Instruments Division - Global Customer Care team, we are seeking an experienced Project Manager to oversee various projects, including operational, commercial, and new product development initiatives. This hybrid role offers the flexibility to work from home two days a week, providing a unique opportunity to balance professional and personal life. If you are a seasoned project management professional with a passion for leading cross-functional teams and driving project success, we invite you to join our dynamic team at arenaflex.

Key Responsibilities

In this critical role, you will be responsible for leading the development of project charters and management plans, directing and managing projects, and evaluating tradeoffs within projects. Your key responsibilities will include:

• Leading the team in the development of project charters and management plans, and directing, managing, monitoring, and controlling projects to ensure successful outcomes.
• Meeting with project stakeholders to understand and refine project scope, reviewing with managers for approval, and creating detailed Work Breakdown Structures to guide project execution.
• Demonstrating effective communication skills, working closely with managers and team members to ensure seamless project delivery.
• Developing and managing detailed project Gantt charts, analyzing critical paths and major workstreams, and collaborating with supervisors and/or project PMs to establish sub-project budgets and monitor costs.
• Developing risk management plans, identifying, analyzing, and understanding project risks, and developing and monitoring risk response plans to mitigate potential issues.
• Estimating, acquiring, and assigning project team resources, defining roles, responsibilities, and deliverables for each team member, and providing direct feedback to functional managers on performance reviews.
• Developing Stakeholder management plans, based on the identification, analysis, and understanding of Stakeholder expectations, and executing communications management plans for project teams and key stakeholders.
• Incorporating end-user feedback to refine project scope, communicating changes, updates, and decisions to key stakeholders, and understanding how project goals fit into broader organizational objectives.
• Managing multiple projects simultaneously, depending on complexity, and serving as the PMO project lifecycle expert on the team, owning project planning and replanning, assigning tasks, and managing schedules to ensure deadlines are met.
• Performing project status reporting, exercising good judgment when escalating project and operational risks, and leveraging PM tools to manage open actions, risks, key decisions, and lessons learned.

Essential Qualifications

To be successful in this role, you will need:

• A Bachelor's Degree in a relevant field, such as Business Administration, Project Management, or a related discipline.
• At least 4+ years of project management-related work experience, with a proven track record of managing or leading projects of varying complexity through the full project lifecycle.
• Demonstrated experience with project management tools, such as Microsoft Project, Smartsheet, or other similar tools, is highly preferred.
• Certification in Project Management, such as CAPM or PMP, is preferred, and utilization of agile and/or waterfall planning methodology is also desirable.
• Knowledge of materials and manufacturing processes for product design is preferred, as is experience leading projects for medical devices or regulated industries.

Preferred Qualifications

In addition to the essential qualifications, the following skills and competencies are preferred:

• Strong leadership and team management skills, with the ability to build and maintain high-performing teams.
• Excellent communication and interpersonal skills, with the ability to work effectively with stakeholders at all levels.
• Strong analytical and problem-solving skills, with the ability to evaluate complex project data and make informed decisions.
• Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
• Strong adaptability and flexibility, with the ability to learn quickly and adapt to changing project requirements and priorities.

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to the growth and development of our employees. As a Project Manager, you will have access to a range of training and development opportunities, including:

• Professional certification programs, such as PMP or CAPM, to enhance your project management skills and knowledge.
• Leadership development programs, to help you build and maintain high-performing teams and develop your leadership skills.
• Opportunities to work on complex and challenging projects, with the potential to make a significant impact on the organization.
• A collaborative and dynamic work environment, with a strong focus on teamwork and knowledge sharing.

Work Environment and Company Culture

At arenaflex, we pride ourselves on our positive and inclusive company culture. Our work environment is characterized by:

• A strong focus on teamwork and collaboration, with a emphasis on building and maintaining high-performing teams.
• A dynamic and fast-paced work environment, with a emphasis on innovation and continuous improvement.
• A commitment to employee growth and development, with a range of training and development opportunities available.
• A strong focus on work-life balance, with flexible working arrangements and a range of employee benefits and perks.

Compensation, Perks, and Benefits

At arenaflex, we offer a competitive compensation package, including a range of perks and benefits, such as:

• A competitive salary and bonus structure, with opportunities for growth and development.
• A range of employee benefits, including health insurance, retirement savings, and paid time off.
• A flexible working environment, with the opportunity to work from home two days a week.
• A range of perks and discounts, including access to exclusive employee discounts and rewards programs.

Conclusion

If you are a motivated and experienced Project Manager, looking for a new challenge and opportunity to grow and develop your skills, we encourage you to apply for this exciting role at arenaflex. With a strong focus on teamwork, innovation, and continuous improvement, we offer a dynamic and supportive work environment, with a range of opportunities for growth and development. Apply now to join our team and take the next step in your career!