Patient Accounts Customer Service Specialist

Saint Francis Healthcare System is committed to providing quality healthcare services, and they are seeking a Patient Accounts Customer Service Specialist. This role involves managing customer inquiries related to billing and payment issues, ensuring accurate documentation and communication within the department.

Responsibilities

• Handling questions and/or concerns regarding billing or payment issues for both hospital and physician services presented by our customers on the phone or in person
• Possess basic knowledge of policy and processes utilized by the Combined Billing Office
• Use system programs and edits to efficiently assist customers without transferring or referring to others
• Responsible for scanning of financial documentation received on accounts to the electronic record and proper indexing of those records
• Responsible for accurate and timely distribution of mail to appropriate office staff
• Responsible for the daily reconciliation with our Early Out and Bad Debt vendors on files received or transmitted
• Troubleshoot and mitigate corrective actions needed to rectify known issues
• Responsible for working and maintaining work queues associated with the position
• Lives the Mission, Vision, Values and Philosophy of the department and Saint Francis Medical Center
• Constantly works with and maintains restricted or confidential information from many sources within the Medical Center
• Any and all duties as assigned by Assistant Manager, Manager or Director

Skills

• High School Diploma or equivalent
• Accounting courses or training
• Minimum of one (1) year healthcare, finance, business, call center, or customer service experience

Benefits

• Employee Assistance Program

Company Overview